Fraud Liaison

  • Tokyo

Rakuten Mobile Inc.

About Rakuten Mobile
Rakuten is one of the leading Tech companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company. Rakuten started its own MVNO (Mobile Virtual Network Operator) Service in 2014 and, since then, Rakuten Mobile has become the No.1 MVNO in Japan.

Rakuten Mobile, Inc. is building the world first End-to-End virtualized mobile network (for 4G and 5G) that no one has seen before. With this our next target is to become the 4th Mobile Network Operator in Japan!

Our Culture
Rakuten Mobile is a startup with a flat, non-bureaucratic and hands-on culture. We are a truly global organization, with team members from Japan, India, USA, Canada, Brazil, France, Germany, The Netherlands, Pakistan, China, South Korea, Australia, Egypt, Jordan, Kenya, and more, working in a fast-paced, innovative and agile environment.

We are looking for innovative people who are ready to take new challenges and work on cutting edge technology to build the Telco of the Future.

Responsibilities & Duties
As part of the Fraud Liaison team, you will be responsible for fostering collaboration and cooperation among various teams within fraud management organization (e.g., Fraud Intelligence, Fraud BI and Platforms etc.) as well as among other functional areas of the business (e.g., customer care, financial management, legal, compliance etc.) and fraud management teams. As Rakuten Mobile defines and establishes the overall fraud management organization and framework, you will be tasked with implementing the policies, and process around recoveries, restitution, inbound and outbound contact, internal employee relations, whistle-blower management, and legal and compliance exceptions.

Key responsibilities and duties include:

  • Collaborate with Fraud Intelligence team to manage fraud risk
  • Collaborate with Finance, Legal, Compliance and other functions to provide necessary support (in terms data/ analytics, process etc.)
  • Enable various functional areas to comply with regulatory reporting requirements
  • Collaborate with accounting and reporting functions to understand the recovery funds lost from custody due to fraud
  • Engage with customers to provide specialized care & resolution
  • Partner with customer-facing teams to appropriately remedy fraud claims
  • Enable fraud risk management of internal employee fraud in collaboration with HR, Internal Audit, and procurement
  • Enable and manage inbound claim management, alert management system and process
  • Manage & investigate inbound customer fraud claims
  • Quantify, resolve, and manage the restitution of fraud claims / losses
  • Maintain and report upon KPIs and SLAs
  • Review processes to ensure SLAs are being met and drive continuous optimization
Skills & Experience Required
Mandatory Experience & Skills:

  • 3-10 years of experience in Technology, Fraud prevention and strategy claims management, alert management, and stakeholder management
  • Understanding of the issues, concepts and legal/technical requirements of Japanese regulations as well as a general understanding of the principles of fraud prevention
  • Solid understanding of Japanese regulations related to financial crime (e.g., AML/CTF, sanctions etc.)
  • Experienced in collaborating with law enforcement and judicial bodies
  • Ability to communicate written and verbally in English in a professional capacity
  • Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change
  • Bachelor’s degree in financial, economics or legal discipline (e.g., BS in economics) from a reputable institution
Current Openings
  • Fraud Liaison Lead
  • Fraud Liaison Support Analyst

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