How To Deliver Exceptional Cybersecurity Customer Experience

Good customer experience remains integral to the implementation of effective cybersecurity solutions and services.
In this article, Stephen Roostan, VP EMEA at Kenna Security, explores the best way to craft a success plan for customers, so that customer experience teams can implement proven processes and tools to further champion the customer experience arena.

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Cyber Heroes: How Security Teams Have Scaled the Popularity Charts

In the past, cybersecurity professionals were often viewed as a necessary evil.
Fast forward to today, however, and it’s a very different story.
Stephen Roostan takes a look at the role cybersecurity professionals can play in the protection of businesses and some of the factors that have contributed to what is a truly epic reputational turnaround.

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Patience and persistence trump technology in SolarWinds attack

As soon as the SolarWinds breach hit the news, press releases started pouring out of the cyber security industry with claims that their products or services would have prevented the breach, but talking to people in the trenches, that is a dangerous claim to believe. The truth it, human error and intention can defeat any security protocol or technology. We talked to Matthew Rosenquist and Steve Hanna about the only way to deal with security: vigilance.

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